Yours, in your own words. Over the years you have built a way of welcoming people: Cortése puts it on every guest's phone. A QR code in the room, your recommendations and your services, in English, Italian or German.
See it on your phoneFive things Cortése solves
Cortése.app is the digital concierge for historic houses, country inns and boutique hotels of 8 to 60 rooms: experiences, services and the local area that guests ask for from their phone, and that your reception confirms. Born in Puglia, Italy.
A QR code in the room opens Cortése with your property's name: recommendations, services and the local area on the guest's phone.
These are the things you have learned one stay after another, and today they only travel through reception: the guests who ask get them, if there is time to tell them.
With Cortése every guest gets them, at any hour, whoever is on shift.
Between 1989 and 1991, behind the desk of the Hyde Park Hotel in London, I watched a real concierge at work. He knew the city better than people who had lived there all their lives, he listened to the guest, and he found the answer before it became a problem.
In our masserie and small hotels that care is already there. What is missing is someone who can stand at reception all day. That is where Cortése comes from: it is there for the people who welcome guests, not in their place.
Cortése's first screen changes with the time on the guest's phone. At each moment of the day it puts one thing at the top to order, ask for or buy: the one they feel like right then. Not a catalogue to scroll, a suggestion at the right moment.
At the top there is breakfast: the times, the menu, and breakfast in the room to ask for right there. Below it, the morning suggestion you have chosen.
At the top there is one thing to do, chosen from the ones you sell: the tasting, the cooking class, the excursion. The guest asks for it right there.
At the top there is the aperitivo: ordered from the sun lounger or the room, with the seat number, and charged to the room. Then tonight's table, requested without going through reception.
A drink by the pool, the products from your shop, the experiences: guests ask for them from their phone and they go on the room bill.
Every property has revenue that never reaches reception: the drink the guest would have ordered if someone had walked past, the wine tasted at dinner and never bought, the tasting discovered on the last day. The wish is there. What is missing is the right moment.
Cortése stays open on the phone for the whole stay: drinks are ordered from the sun lounger with the seat number, the shop's products go on the room bill, experiences are requested the moment the guest feels like it, and reception confirms. Nobody has to push.
In the Desk's Report, you see in figures what goes through Cortése.
Orders, questions and requests arrive already sorted by room, with the charges ready for the bill.
No lost messages, no repeated phone calls: every request arrives already sorted, with room, place and service.
Less chaos. More time for the guest.
Open a room of our demo house on your phone, the way your guests would. Ask for the link →
Cortése with your property's name, the Desk, the content, the QR codes and the training: setup includes everything.
We started in Puglia, one property at a time: it is where the method took shape. Wherever your property is, we work with you remotely: your content written together with you, your staff trained by video call, QR codes printed and shipped for the rooms and common areas.
The services you switch on depend on what your property really offers: breakfast and restaurant, spa and treatments, experiences, a shop, the day's programme.
Cortése does not connect to your property management system. The bill stays yours and we never touch payments. It is a choice: you change nothing in the tools you use, you need no other supplier's permission to switch Cortése on, and if you change your PMS tomorrow, we stay. We tell you the cost up front so you don't discover it later: whoever is at reception enters the charge in your PMS and confirms it in the Desk («Posted to PMS»), so that none gets lost.
After our call, a clear written proposal within 24 hours.
In writing
Your tailored demo, before any commitment · written proposal within 24 hours · live within days · cancel any time, no penalty
We don't want to replace your hospitality: we want it to reach every guest. Write to us and we will send you a room of Palazzo Verisanti, our demo house: open it on your phone, ask for something, and see the answer arrive.
Luigi Loconsole answers in person, in English. After our call, a written proposal within 24 hours.