Why Cortése exists, in four pieces, plus a practical guide. Not a blog: the thinking behind the digital concierge, worked out among the people who welcome guests in Puglia.
The network you have spent years building, the right olive mill, the table at sunset, lives in one person's head. And when you are not at reception, it disappears.
Read →The Concierge Network, among the properties of Puglia, is not a feature you switch on once you are big: it is built from property number one. Mutual help, zero commission.
Read →The binder in the room knows everything: that is exactly why nobody opens it. What is missing is not the information, it is the right hour to receive it.
Read →Almost every stay leaves behind some photos and a receipt. The properties people remember leave something more: not a place seen, a place understood.
Read →The twelve things guests really look for, in the order they look for them. And the four limits of paper: language, updates, questions, feedback.
Read →Cortése — a concierge in every room.
Cortése