CortéseThe guest app for masserie, historic houses and boutique hotels
Cortése puts what your property offers on every guest's phone: breakfast in the room, an afternoon massage, dinner, experiences, products from your shop, audio stories about the area. Requests reach your staff already sorted by room.
Guests find your services at the moment they want them, and the front desk gets fewer repeated questions.
- Nothing to download
- Italian, English, German
- 8 to 60 rooms
- No PMS integration needed
Cortése in short
Cortése is a guest web app, a digital concierge, designed for masserie (the historic farmhouses of Puglia turned into hotels), historic houses, boutique hotels and charming hotels with 8 to 60 rooms. Each room has a wooden frame with a QR code: guests scan it and, without downloading anything, open the property's page with its services, practical information, local recommendations and a way to ask the staff for anything. Staff receive orders and requests on the Desk, from a computer, tablet or phone. Cortése was born in Puglia, in Modugno (Bari).
What guests find
Only what you actually offer is switched on: if a service doesn't exist, its section doesn't appear.
The property's services
Bar and room service, the restaurant with table booking, spa and treatments, experiences, transfers, the shop with your own products. Each item says what it is, how long it takes and what it costs, and can be requested or ordered right there. For orders by the pool or in the garden, guests indicate where to bring them.
Today's board
What the property has planned for today: an event, a tasting, a small gesture for guests. The suggestion changes with the time of day.
The stay
Wi-Fi, opening hours, the room and how things work, house rules, useful numbers. The questions that would otherwise go to the front desk.
Asking the staff
Requests and messages to the front desk from the phone. Guests see the status of their request; the answer always comes from a person at the property.
The area
The places you recommend, with distance, duration and who they suit. And the audio stories by Localis about places in Puglia and Matera, free for guests throughout their stay.
What changes for your staff
Orders and requests by room
They arrive on the Desk with the room, the service and, for deliveries, the spot. Each one has a status, so whoever starts the next shift finds everything where a colleague left it.
Alerts and reminders
A notification on the staff's phone and an email for every new order or request. If one stays unclaimed for five minutes, the property gets a reminder.
The room bill
Charges are collected by room and the bill can be printed at check-out. Staff enter them in the management system and confirm on the Desk, line by line, that nothing has been left out.
The report
What guests look at, what they ask for and order, and the value in euros of what goes through Cortése.
Which properties
Masserie
Pool, restaurant, products from the farm, experiences in the countryside: offers often scattered across the front desk, signs and WhatsApp, which Cortése brings into one place.
Historic houses
The story of the house told to guests, next to the services of their stay. Few guests, a lot of attention: Cortése helps the staff without taking away the personal touch.
Boutique hotels
In-room services, wellness, tips on the town or the coast, in the guest's language. The Desk keeps requests in order even when the team is small.
Charming hotels
Careful hospitality that continues after check-in, with your words and your photographs, not a template that looks the same everywhere.
It is not designed for B&Bs or for resorts with more than 60 rooms.
How it starts
- The on-site visit. In Puglia we come to your property: the spaces, the services, the way you welcome guests, the spots where orders are delivered.
- The content. We start from your services and the materials you already have, and write the texts and translations. You check and approve.
- The frames. A wooden frame in every room, with that room's QR code.
- The trial with your staff. The Desk, notifications and requests, tested together before guests arrive.
If your property is in another region of Italy, write to us and we'll work out together how to proceed.
What Cortése doesn't do
- It doesn't replace your PMS, till or invoicing. It works without any integration.
- It doesn't answer on its own. It delivers the request and keeps it in order; the answer and the service stay with your staff.
- It doesn't know the guest. It knows the room: no account, no name, no ID.
- It doesn't send promotional notifications to guests. Guests open Cortése when they need it.
Frequently asked questions
Do guests need to download an app?
No. Cortése is a web app: guests scan the QR code in the frame in their room and a page opens in their phone's browser. Nothing to download, no sign-up.
Does it need to connect to our PMS?
No, Cortése works without any integration. Charges stay on the room bill in Cortése; your staff enter them in the property's management system and confirm it on the Desk, line by line. Payments and invoices stay in your own systems.
Which languages does it support?
Italian, English and German. We prepare the texts in all three languages together with your property's content.
Who writes the content?
We prepare it with you, starting from your services, the materials you already have and the questions your staff get asked. You check and approve everything before guests see it.
How much does it cost?
A monthly fee based on the number of rooms, plus a one-off activation. We don't publish a price list: after our first meeting we send you a written quote for your property.
How is it different from a digital guest directory?
A digital guest directory informs. Cortése informs and also brings guests' requests and orders to your staff, sorted by room on the Desk, with the status of each request, a reminder if nobody picks it up, and the room bill.
Does it work outside Puglia?
We are based in Puglia, and here we come to your property for the on-site visit. If your property is in another region of Italy, write to us and we'll work out together how to proceed.
Do guests have to register or share personal data?
No. Cortése knows the room, not the person: no account, no name, no ID.
Let's see Cortése with your property's name on it.
Domenico and Luigi Loconsole will reply.